ABOUT
As an independent insurance brokerage, we specialise in delivering nationwide cover for businesses of all sizes. Our clients benefit from extensive market reach, from Lloyd’s of London to exclusive facilities available only through our firm. Regulated and authorised by the Financial Conduct Authority (FCA), we are committed to providing trusted advice and tailored insurance solutions.
At Portcullis we have a unique core philosophy which encompasses the ethos that the customer is first and foremost. We build special relationships with our customers via dedicated experts communicating on their wavelengths.
Commercial insurance
Personal Lines insurance
Wholesale
Equity opportunities
Customer first, always
The Portcullis team are true professionals in commercial insurance.
“Their in-depth knowledge of our needs and local area, combined with their independent advice, has been invaluable. The support from their Head Office team ensures our business insurance is always handled efficiently and seamlessly.”
Portcullis client
United by a shared mission expertise, innovation and commitment to excellence
The Compliance Bit
Portcullis Insurance Brokers Ltd (PIBL) of Broughton House Offices, 33 Earl Street, Maidstone, Kent ME14 1PF is authorised and regulated by the Financial Conduct Authority (FCA). Our Reference Number is 526979. The FCA has authorised PIBL as an insurance broker to advise, arrange, deal, and assist with the placing and administration of all types of General Insurance policies. The registered office address is Suite B, First Floor Tourism House, Pynes Hill, Exeter, Devon, England, EX2 5WS.
Complaints – We take any complaints very seriously and we will ensure that complaints are handled fairly, effectively, and promptly and are resolved at the earliest opportunity. We have a formal complaints policy in line with regulatory and statutory requirements. All complaints should be in writing and addressed specifically to the Damon Ashton, Director, Portcullis Insurance Brokers Limited, Broughton House Offices, 33 Earl Street, Maidstone, Kent ME14 1PF or by e-mail to damon.ashton@portcullisinsurance.co.uk
If we are still unable to settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR, or at www. financial-ombudsman.org.uk
Compensation – We are members of the Financial Services Compensation Scheme (FSCS). Certain personal and small business policyholders are entitled to compensation from the FSCS if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Full details and further information on the scheme are available at www.fscs.org.uk